1. Guarantee Period
We offer a 60-day money-back guarantee for all products purchased on our website. If you are not satisfied with your purchase, you can request a refund within this period.
2. How to Request a Refund
To request a refund, contact our support team at (970) 423-2746 or via email at dwimportsmkt@gmail.com. Our team will provide detailed instructions on the return process.
3. Return Shipping
Return shipping costs are the customer's responsibility, except in cases of manufacturing defects. We recommend using a tracked shipping service to ensure the safe return of the item.
4. Processing Time
Once the returned product is received, the refund will be processed within 10 business days. The amount will be refunded through the original payment method.
5. Exceptions
Products damaged due to misuse or that are not in their original packaging may not be eligible for a refund. Please contact our team for further details.